Empowering people with multiple and complex needs
In July 2014 we were commissioned to deliver the Big Lottery's national programme, 'Fulfilling Lives: Supporting people with multiple needs.'
We are one of 12 projects across the UK working with people facing multiple and complex needs to deliver this programme.
Over a time-frame of eight years (with completion in 2022), we aim to work with approximately 470 adults in Nottingham who are experiencing at least three out of our four project criteria; homelessness, offending, mental ill-health and substance misuse.
In order to improve the lives of people facing multiple and complex needs in Nottingham, the project has the following aims:
- Empowering people with multiple and complex needs. Enabling them to take control of their lives.
- Changing the front-line service approach. Improving coordination. Increasing Beneficiary input. Agreeing realistic timescales.
- Changing the system's DNA. Using project findings to make the case for change at a strategic and commissioning level.
In order to achieve these aims, we follow two core principles;
- Individual Beneficiary support across city-wide services via our team of Personal Development Coordinators
- Team Leader specialisms to ensure balanced support/focus across all four project criteria
- Close City-wide partnership working at all times
- Beneficiary input at all times
- Representation and input at multi-disciplinary City-wide meetings.
- Continuous evaluation, sharing and application of learnings
- Commissioning of services
- Representation and input at strategic and policy-setting level (Nottingham City)
- Beneficiary input at strategic and policy-setting level (Nottingham City)
- Participation and input in National strategy and policy-setting, predominantly via our Beneficiary Ambassadors.
In November 2018, we launched our five-point system change challenge:
- The system works as one
- Services are welcoming
- The system is service user led or informed
- We build resilience in our service users and our workforce
- We acknowledge and respond to multiple and complex needs